ARRIVAL:The Management and Staff extend a warm welcome to you and wish you a comfortable stay. Please make use of the facilities provided to ensure your visit is a memorable one.
CAR RENTAL:
Car Rental can be arranged at Reception, kindly make your requests for car hire well in advance.
CREDIT CARDS:
We honour the following credit cards
American Express
Diners Club
Master card
Visa
CHECK-OUT TIME:
We request that you vacate your room prior 11:00 on the day of departure.
Should this not prove convenient, please contact the Front Desk Staff who will try to make alternative arrangements for you.
CONFERENCE FACILITIES:
A variety of Conference Facilities and Boardrooms are available. For further information, kindly contact our Conference Manager on Extension 6152.
DOCTOR/ DENTIST
Should you at any time require the services of a Doctor or a Dentist. Please contact the Front Desk staff, they will make the necessary arrangements.
EMERGENCIES:
Please contact Reception for any serious emergencies
FIRE:
In case of a fire, please assemble in the Car Park in Front of the Hotel.
GYM:
Unfortunately, we do not have a Gym on the premises. We, however, do have access to Planet fitness Wanderers services. For further information, please contact the Front desk staff.
Their Operating hours are from 4:00 am- 22:00 pm (Mon-Thurs)
4:00 am- 21:00 (Fridays)
6:00 am- 20:00 (Weekends)
HOUSEKEEPER:
An iron and iron board can be provided if required, please contact the Switchboard by dialling 9.
INTERNATIONAL AND LOCAL CALLS:
For local calls, Dial 0 to get a dialling tone, then dial the required code followed by the local number.
Main area codes in Southern Africa are as follows:
Johannesburg
| 011
|
Pretoria
| 012
|
Durban
| 031
|
Bloemfontein
| 051
|
Cape Town
| 021
|
East London
| 043
|
Kimberley
| 053
|
Port Elizabeth
| 041
|
For international calls, Dial 00 to get a dialling tone, followed by the area code and your required number.
LAUNDRY SERVICES:
Laundry and Dry Cleaning articles need to be handed to Reception before 09:00 and will be returned the same day in case of laundry and the next day in case of Dry Cleaning.
Please note that this service is outsourced.
Every care is taken with all articles entrusted to us. However, we cannot accept responsibility for shrinkage or the non-removal of Stains that will not respond to the process adopted for their removal.
Full details of the Service provided can be found together with laundry bags in your wardrobe.
LOST AND FOUND:
All Lost and Found items are sent to our Housekeeper for safekeeping. If you have misplaced an item, please contact Reception.
PERSONAL PROPERTY:
We are not responsible for the loss of, or damage to the property of any visitor brought onto the premises, whether arising from theft, fire or otherwise, by whatsoever cause, or arising from negligent or wrongful act of any person in the employ of Illovo Hotel.
TRANSPORT SHUTTLE:
Kindly contact the Reception Desk regarding any transport enquiries.
TELEVISION:
Please note that the channels we provide include SABC 1, 2 & 3, ETV, MNET Channel (101), Supersport 1, CNN & BBC.
TOILETRIES:
A limited supply of emergency toiletries can be obtained from Reception.
WAKE-UP CALLS:
Please contact Reception to arrange a wake-up call.
Wi-Fi:
The Hotel offers free Wi-Fi access. Kindly contact Reception for a password.
HOTEL RESTAURANT:
Operating hours
Breakfast 06:30- 09:00
Dinner 18:00- 21:00
Breakfast & dinner is served at Mookana
NEARBY RESTAURANTS:
1. Fishmonger
Address: Thrupps Centre, 204 Oxford Road
Contact: 011 268 0067
2. Parea Taverna
Address: 3D Corlett Drive
Contact: 011 788 8777
3. Illovo Mastrantonio
Address: Shop 5C Illovo Square
Contact: 011 862 6754
4. Bellagio
Address: Unit 1, Oxford Manor, 196 Oxford Rd
Contact: 011 268 0869
5. Andiccio24 RosebankOpen 24 hoursContact: 011 327 6082
