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Retail and Consumer Insight’s 2020

Event Information
Delivery Mode
On Campus
Belinda Boxall: +27 11 771 4318
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​The urgency with which retailers need to adapt to the new normal cannot be downplayed. The sector remains one of the most dynamic and diverse in our economy. Its health has a significant impact on the country’s overall economic wellbeing.

November’s Black Friday was perhaps the only highlight in an otherwise hard year for South African retail. The sector is under pressure with analysts warning that last year’s retail sales growth could be the worst in a decade.  Facing a weak economy, unemployment and low-income growth, what are the strategic options for the sector? As Massmart announces the closure of underperforming Masscash and Dion Wired stores with the loss of 1500 jobs, and Edcon closing their flagship Rosebank store, how does the sector reinvent itself?

Are the economic headwinds solely to blame or has the sector brought some of the woes upon itself? Stats SA suggests that some sectors within retail are getting things right. Food, beverages and tobacco specialist stores, for instance, saw a healthy growth of 6.2%, although this could simply reflect cash-strapped consumers spending on only the basics.

Join us for another fascinating conference with thought leaders in this sector.

  1. Is retail under threat, what needs to change?
  2. Embracing change and staying relevant: consumption reimagined, experiential shopping and disruption
  3. Meet the landlords, the role of the landlord in enticing customers, creating experiential malls and a varied  tenant mix
  4. Predicting customer behaviour using AI, machine learning and data science- how is this becoming intergral to retail
  5. Changing business models in retail- newcomers to the industry that are disrupting the norm
  6. Packaging, recycling and waste, getting it right
  7. Comments and interaction with top retailers and experts in the industry
Speakers confirmed to date:
  • Dion Chang, MD and founder of Flux Trends;
  • Richard Mukheibir, CEO of Cash Convertors Southern Africa;
  • Michael Smollan, chief growth and innovation officer, Smollan Group;
  • Zandile Manana, divisional executive, Rewards at Edcon;
  • Benjamin Trisk, CEO Designate of CNA Holdings (Pty) Limited;
  • Siphamandla Mkhwanazi, consumer and property economist, FNB;
  • Alexander Haw, Group Sustainability Executive, Massmart Holdings
  • Lynton Peters, CEO, OneCart;
  • David Torr, CEO of UCook;
  • Dirk N. Prinsloo, MD of Urban Studies;
  • Vutlharhi Donald Valoyi, CEO, Zulzi (Pty) Ltd;
  • Ailyssa Pretorius, general manager SA, Uber Eats;
  • Amelia Beattie, chief executive, Liberty Two Degrees;
  • Keillen Ndlovu, head of Listed Property Funds, STANLIB;
  • Kobus Minnaar, MD of Tupperware South Africa;
  • Jackie May, founder of twyg and member of the Fashion Revolution SA team;
  • Justin Smith, head of business development unit, WWF-SA
  • Yongama Njisane, principal economist and head of the technical committee of the Retail Inquiry, Competition Commission; and
  • Gavin Jones, retail asset manager, Growthpoint Properties.
Registration: 08:00-08:30
Starts: 08:30
Ends: 16:00

Please click here for Programme

Group discounts of 20% for booking of 5 or more.

This conference is proudly sponsored by:

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