The Clicks Group is a retail-led healthcare group which has been listed on the JSE Limited since 1996. Through market-leading retail brands such as Clicks, GNC, The Body Shop, Claire's and Musica, the group has over 824 stores across southern Africa.
Clicks Group is a leader in the healthcare market with the largest retail pharmacy chain with over 500 in-store pharmacies, while United Pharmaceutical Distributors (UPD) is South Africa's leading full-range national pharmaceutical wholesaler.
We chat to CEO, David Kneale about the group, its strategy in SA and southern Africa, the key drivers and trends in retail, how technology is changing the consumer experience and customer engagement, 'profitability challenge' as well as the
gulf between public and private healthcare, how
might National Health Insurance (NHI) develop and what
if any, should the role of the private sector be in healthcare?
David was appointed chief executive officer of Clicks Group in January, 2006. He was previously chief commercial officer of health and beauty retailer, Boots Group plc, in the United Kingdom. During his career at Boots, David held positions in finance, buying and marketing before being appointed director of merchandise and marketing in 1995, and managing director of international retail development in 1997. After three years as managing director of Waterstone’s Booksellers and a director of HMV Group, he returned to Boots in 2002 as director of trading, and was appointed chief commercial officer in January, 2003.
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