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Using Technology to Drive the Financial Revolution

This forum will unpack global market trend data and examine how competition, and financially excluded and underserved market segments are being impacted by the changes unfolding in the financial system.

The most significant transformative force in financial services today is without a doubt technology. We are seeing an unprecedented rate of change in the global financial services sector.  

The millennial consumer, with rapidly changing needs and demands, represents a dramatically changing consumer for banks. Social media, mobile, data analytics and cloud-based banking, are all issues which both incumbent financial services providers and newer entrants need to contend with in a rapidly changing ecosystem. However, the impact of technology on the provisioning of financial services has been far from uniform across economies.


Dr. Robert Wardrop - Academic Programme Director

Robert is the director of the Cambridge Centre for Alternative Finance and senior faculty of Management Practice at the Cambridge Judge Business School, where he teaches in both the MBA and Master of Finance programmes. He is a member of the Steering Committee for the Cambridge Big Data Strategic Research Initiative, which brings together researchers from across the University of Cambridge to address issues around law, ethics, and economics. He has held several board directorships and advisory roles with private and governmental organisations, including the International Technology Advisory Panel for the Monetary Authority.

Additional Information:

Registration: 17:45


Ends: 19:30

A light supper will be served after the event.

Want to attend but can't afford to? email for one of the limited free seats available.

Please note: GIBS forums are filmed for further distribution to City Press and BDTV.

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  • Professor Nicola Kleyn (Dean)

    Nicola Kleyn is the dean of the Gordon Institute of Business Science. In addition to her responsibilities at GIBS, she also lectures on various marketing-related academic and company-specific short courses she also consults to a number of organisations seeking to grow customer, brand and reputational equity.

    She worked previously at Investec Bank where she managed the learning and development function and at Edgars in a store control capacity. She also spent seven years lecturing marketing to both undergraduate and postgraduate students in the faculty of commerce at Wits University.

    Nicola has been recognised as an established researcher by the National Research Foundation, achieving a C1 NRF rating. She has published articles in a number of academic journals including: California Management Review, European Journal of Marketing, Journal of Business Ethics, International Marketing Review, Journal of Marketing Intelligence and Planning, South African Journal of Business Management, and Management Dynamics on the topics of marketing and ethics. She has also presented a number of conference papers at both local and international academic conferences and is a regular contributor to the popular press.


    In 2017, she was appointed as member of the Editorial Review Board of the Journal of Product & Brand Management.

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