Conference Organisers


​​​​​​​​​​Özlem Ergun

Northeastern University

Co-founder and director, Center for Health & Humanitarian Systems (HHS), Georgia Institute of Technology

Dr. Özlem Ergun is currently an Associate Professor in the Department of Mechanical & Industrial Engineering at Northeastern University in Boston, MA. Prior to beginning at Northeastern, Dr. Ergun was the Coca-Cola Associate Professor in the Stewart School of Industrial & Systems Engineering at Georgia Tech where she co-founded the Center for Health & Humanitarian Systems (HHS). She continues to serve as a co-director of the HHS Center. ​

Dr. Ergun received a B.S. in Operations Research and Industrial Engineering from Cornell University in 1996 and a Ph.D. in Operations Research from the Massachusetts Institute of Technology in 2001. Dr. Ergun’s research focuses on the design and management of large-scale networks. She has applied her work on network design, management and collaboration to problems arising in the airline, ocean cargo and trucking industries. Recently, Dr. Ergun’s work has been focused on the use of systems thinking and mathematical modeling in applications with societal impact. Her main research contributions are the development of a set of new algorithmic and analytical tools and their applications (together with well known concepts from optimization and game theory) to important real world problems. She has worked with organizations that respond to humanitarian crisis around the world, including: UN WFP, IFRC, CARE USA, FEMA, USACE, CDC, AFCEMA, and MedShare International. Dr. Ergun was awarded the NSF Career Award in 2003. Visit her webpage at Northeastern University. 


Jarrod Goentzel


Founder and Director

Jarrod Goentzel is founder and director of the MIT Humanitarian Response Lab, which strives to make supply chains more responsive to human needs. His research focuses on supply chain design and management, transportation procurement and planning, humanitarian needs assessments, information management and the use of technology to facilitate decision-making. Based in the MIT Center for Transportation and Logistics, Dr. Goentzel has developed graduate-level courses in supply chain finance, international operations and humanitarian logistics. Previously, Dr. Goentzel was Executive Director of the MIT Supply Chain Management program, a nine-month professional master’s degree program. He joined MIT in 2003 to establish the MIT-Zaragoza International Logistics Program with the Zaragoza Logistics Center in Spain. 


Pinar Keskinocak

Georgia Institute of Technology

Co-founder and director, Center for Health & Humanitarian Systems (HHS)

Pinar Keskinocak is the William W. George Professor and Chair in the Stewart School of Industrial & Systems Engineering and the ADVANCE Professor for the College of Engineering. She is also the associate director of research for the Health Systems Institute, and the co-director of the Center for Health and Humanitarian Systems (HHS) at Georgia Tech. ​

Dr. Keskinocak’s research focuses on the applications of operations research and management science with societal impact, particularly health and humanitarian applications, supply chain management, and logistics/transportation. Her recent work has addressed infectious disease modeling, evaluating intervention strategies, and resource allocation; catch-up scheduling for vaccinations; hospital operations management; disaster preparedness and response (e.g., prepositioning inventory); debris management; centralized and decentralized price and lead time decisions. 

She has worked on projects with companies, governmental and non-governmental organizations, and healthcare providers, including American Red Cross, CARE, CDC, Children’s Healthcare of Atlanta, Emory University Hospital, Grady Memorial Hospital, and Intel Corporation. She currently serves as a department editor for Operations Research (Policy Modeling and Public Sector area) and an associate editor for Manufacturing & Service Operations Management. Previously she served as INFORMS Vice President of Membership and Professional Recognition, the co-founder and president of INFORMS Section on Public Programs, Service, and Needs, and the president of the INFORMS Health Applications Society. 


Lew Roberts

Gordon Institute of Business Science

International Faculty

Lew specializes in the fields of Business Performance Improvement and Supply Chain Management. His consulting and management development career over the last twenty five years has included working with Ryder, UPS, Caliber Logistics, DHL, Menlo Worldwide, BAX Global, Owens Corning, Coca-Cola, Georgia-Pacific, Baxter, De Beers, Mercedes Benz, Nissan and many other major firms worldwide. He has studied under Dr. Richard Schonberger, who is recognized as one of the worlds leading authorities in the fields of JIT and Business Performance Improvement. 

Lew is President and founder of L. Roberts & Associates Inc., a USA based firm, which provides a wide range of professional consulting and management development services aimed at improving business performance, with an emphasis in the field of supply chain management. Amongst its services, Roberts & Associates currently provides training in Warehouse Design and Layout and Warehouse Management under license to Supply Chain Planning Limited, Cranfield University (UK). Lew has also developed and delivered courses in supply chain management for major companies around the world. 

Lew has spoken at many conferences and universities worldwide, in his chosen field, including the Colorado School of Mines (by invitation of Professor Gene Woolsey), Cleveland State University, the University of Toledo, Pretoria University, Macquarie University and the National University of Singapore. Lew has also lectured on the Executive Masters in International Logistics (EMIL) program at Georgia Tech. He is currently an Adjunct Faculty at the Gordon Institute of Business Science (GIBS), in South Africa, and is a lecturer and consultant at the Supply Chain and Logistics Institute and the Scheller College of Business, at the Georgia Institute of Technology. 

In addition Lew has written many articles on the subject of business performance improvement and supply chain management. Lew is also co-author of a book titled “Managing Global Supply & Risk: Best Practices, Concepts and Strategies” which was published in 2010. 


Shaun Rozyn

Gordon Institute of Business Science

Executive Director of Executive Education

Shaun is the Executive Director of Executive Education at the Gordon Institute of Business Science (GIBS), the business school of the University of Pretoria based in Johannesburg, South Africa. GIBS has been consistently ranked as a top 50 business school globally by the Financial Times of London for Executive Education. Shaun sits on the Board and Executive Committee of GIBS. Shaun is the head of corporate partnerships and works closely with organisations including SABMiller, Standard Bank, Massmart/ Wallmart, SASOL, MTN, Deloitte and IBM on strategic learning advisory. 
Shaun has a Masters Degree in Economics from the University of Stellenbosch and a MBA from GIBS. Shaun is completing his DBA in Strategy and Leadership at GIBS. He completed the Harvard High Potential Leaders programme in 2011. Shaun has previously held roles as Head of Consulting at a niche consultancy, Dean of a Commerce Faculty at a private University and Senior Lecturer at Bond University Australia. 

Shaun’s key interest areas are Strategic Leadership, People and Organisational capability development and Organisational Science. Shaun has led strategic projects including the GIBS Innovation laboratory, the GIBSDirect learning portal and process redesign of the executive education function. 
Shaun sits on the Board of the South African Institute of People Management (IPM) and the African Leadership Academy (ALA). Shaun is an associate of the American Society for Training and Development (ASTD), the Future of Executive Development (FRED-USA) and the Global Action Learning Forum (GALF-France). Shaun is married and father to two sons. 


Julie Swann

Georgia Institute of Technology

Co-founder and director, Center for Health & Humanitarian Systems (HHS)

Julie Swann is the Harold R. and Mary Anne Nash Associate Professor in the School of ISyE at Georgia Tech and a Co-Director of the Center for Health & Humanitarian Systems (HHS). She received her B.S. in Industrial Engineering from the Georgia Institute of Technology in 1996 and her M.S. and Ph.D. in Industrial Engineering and Management Sciences from Northwestern University in 1998 and 2001, respectively. 

In addition to her university experience, Dr. Swann participated in several research projects at General Motors and IBM, focusing on pricing in different industries. At General Motors, Dr. Swann developed a tool integrating pricing, production and distribution of vehicles while meeting Corporate Average Fuel Economy (CAFE) requirements. At IBM, she explored pricing models for efficient bandwidth allocation. Dr. Swann’s current research interests include applications of economics and optimization to healthcare policy, which recently led her to co-found the Health Analytics Group at Georgia Tech. Her research interests in supply chains and health systems intersect in her work to improve planning and response to humanitarian crises. 


Luk Van Wassenhove


Academic Director

Professor Van Wassenhove’s recent research focus is on closed-loop supply chains (product take-back and end-of-life issues) and on disaster management (humanitarian logistics). He is senior editor for Manufacturing and Service Operations Management and departmental editor for Production and Operations Management. He publishes regularly in Management Science, Production and Operations Management, and many other academic as well as management journals (like Harvard Business Review, and California Management Review). He is the author of many award-winning teaching cases and regularly consults for major international corporations. 

In 2005, Professor Van Wassenhove was elected Fellow of the Production and Operations Management Society (POMS). In 2006, he was the recipient of the EURO Gold Medal for outstanding academic achievement. In 2009 he was elected Distinguished Fellow of the Manufacturing and Services Operations Management Society (MSOM). In 2013 he became Honorary Fellow of the European Operations Management Association (EUROMA). He is a member of the Royal Flemish Academy of Sciences. At INSEAD he holds the Henry Ford Chair of Manufacturing. He created the INSEAD Social Innovation Centre and acted as academic director until September 2010. He currently leads INSEAD’s Humanitarian Research Group. 

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